Frequently Asked Questions
Welcome to our FAQ section. Here you will find answers to common questions about our products and services. We aim to help you navigate your research needs with expertise and transparency, ensuring you have all the relevant information at your fingertips.
Common Questions
Your Questions Answered Quickly
Peptides are short chains of amino acids that play crucial roles in various biological functions. They are important in fields like research, medicine, and fitness. Our products focus on high-quality peptides tailored to your research needs.
Our peptides and products are for scientific research use only. Handling instructions are not included or provided. Any implication of improper use as described in our Terms of Use may result in the restriction of future purchases.
A Certificate of Analysis (COA) provides detailed information about a product’s quality, potency, and other important specifications. We offer COAs for all our products to ensure transparency and quality assurance in your research.
You can track your order by logging into your account on our website. Once your order has shipped, you’ll receive an email with a tracking number for real-time updates on your delivery.
We accept returns on unopened products within 7 days of purchase. For further details, please check our returns policy page or contact our support team.
Yes, all our products meet rigorous compliance and quality standards. We prioritize transparency, ensuring our customers can trust the integrity of our offerings.
We offer a variety of shipping options to suit your needs, including standard and expedited shipping. Choice of shipping method will be presented during checkout to help you select the best option for your timeline.
Every peptide batch we receive gets sent to an independent third-party testing lab to be analyzed and tested for identity, purity, and concentration. All peptides are labeled with their corresponding batch number to match the lab report lab results for our products are available upon request. We believe in providing complete transparency about the quality and efficacy of what we sell.
We accept various payment methods to ensure convenience, including major credit cards and secure online payment services. Your options will be provided at checkout.
Once an order is placed, changes can only be made within a limited time frame. Please contact our support team immediately if you wish to modify your order.
If your order is delayed, we will notify you via email with updated shipping information. We aim for timely deliveries and appreciate your patience in such situations.
No, you do not need to create an account to order. However, signing up provides benefits such as order tracking and exclusive access to promotions.
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If you have questions or need guidance, we’re just a message away. Our support team is ready to assist you with any inquiries about our products or services.